Lesson programme
From conversation structure to dealing with difficult callers
- During this interactive training course, you work on the most common challenges in telephone communication. You learn, among other things:
- When calling is smarter than emailing or chatting
- How to come across clearly, friendly and professionally
- Voice use and the power of silence
- Telephone etiquette in a business context
- Bringing structure into every conversation
- Conversation techniques to stay in control yourself
- Dealing with objections and resistance
- Recognising and handling difficult conversation partners
No dry theory, but short insights that you immediately practise in realistic situations.
A day full of practice, feedback and surprising moments
This day is full of practice, feedback and surprising moments. We focus on the following components:
- Basics and theory: discover the basic principles of effective calling, including conversation structure and etiquette.
- Practice and role plays: train with recognisable technical practice situations and learn how to deal with business objections.
- Mystery calls: practise unexpected phone calls via the red telephone to test your responsiveness and persuasive ability.
- Feedback and embedding: learn directly from the trainer and fellow participants, and discover how to keep applying your new skills successfully in the workplace after the training.
- The highlight? The red telephone in the middle of the room. You do not know when it will ring, but when it does, it is up to you to answer. This lets you experience, in a playful way, how to turn tension into confidence.
What does the business telephone communication training course involve?
What does the business telephone communication training course involve?
uring this interactive, one day business telephone communication training course, you work on the most common challenges around telephone contact in a professional working environment. We do not cover dry theory, but focus on short insights that you practise immediately. You learn how to bring structure into your conversations, discover the power of voice use and silence, and gain the professional telephone etiquette needed in urgent situations. In addition, you receive effective conversation techniques to stay in control yourself, even when you encounter resistance or difficult callers. No more endless email chains, but short conversations that create energy and clarity.
Target audience
Who is this training course designed for?
This training course has been developed for every professional working in a technical environment who regularly makes phone calls, or who actively avoids them, and wants to get more value and confidence from doing so. This includes engineers, work planners, technical consultants, planners and administrative staff. Whether you are just starting out or have been in the field for years, you will receive practical tools that match your level.
Training fee and duration
Practical information
The Confident Telephone Communication training course takes 1 day. Lunch, study materials and a certificate of participation are included. The fee is €567 per person, excluding VAT.
Fee: €567 per person, excluding VAT
Duration: 1 day
Course dates
Time
- hrs
Location
Rotterdam
Trainers
Language
Dutch
The location
Eefke Rienstra | 10-03-2027
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As a technical professional, subject knowledge is rarely the problem. But what happens when you need to defend that knowledge in front of a demanding project manager, or say no to an important client? Being able to present yourself professionally and firmly is essential if you want to be taken seriously. Do you find it difficult to speak up, set boundaries or take control in meetings? With Dosign Academy’s intensive assertiveness training course, you learn how to turn tension into confidence and persuasive communication in the workplace.
Eefke Rienstra | 06-10-2026
Time Management; smart planning in technical work
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Technical work requires sharp focus and clear overview. In practice, however, your working day as a technical professional often consists of ad hoc questions, unexpected interruptions and a constant flow of communication. With Dosign Academy’s time management training course, you learn how to regain control of your working day. You discover practical methods for planning technical projects, setting priorities and managing expectations clearly. This creates more calm, helps you work more efficiently and allows you to finally focus on your core tasks again.
Marnix den Boer | 05-10-2026
Effective Communication for Technical Professionals
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2 half-day sessions
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Communication is inseparably connected to technical work. Projects are becoming more complex and project teams are getting larger. As a technical professional, you increasingly deal directly with clients or suppliers. For smooth collaboration, you need to convey your message clearly, convincingly and with a focus on results. With Dosign Academy’s effective communication training course, you develop exactly those skills, so that you prevent noise and collaborate successfully in every technical environment.
The benefits
Why choose Dosign Academy
Many telephone training courses are aimed at salespeople, customer service or call centres. Our telephone communication training course is specifically developed for the technical B2B sector, where the content is complex and efficiency comes first.
Personal advice and guidance
Before the training course, you share your own challenges and learning objectives. Would you rather not call demanding clients? Or do you find it difficult to address a colleague about a firm deadline? We incorporate your specific learning questions into the programme.
Experienced trainers from the field
Our trainers understand the dynamics and the sober language of industry. They know that communication in technical work is about problem solving and clear agreements, and they provide tools that fit seamlessly with your daily practice.
Practical approach: the red telephone
You learn best by doing. The absolute highlight of this training course is the red telephone in the middle of the training room. You do not know when it will ring, but when it does, it is up to you to answer. Through these unexpected mystery calls, for example from a critical client or during an internal evaluation, you experience in a playful way how to turn tension into business confidence.
Start your business telephone communication training course today
The importance of business telephone communication in technical work
In technical projects, time is literally money. When engineers wait for a response by email instead of simply picking up the phone, unnecessary delays arise. In addition, the risk of noise in written text is much greater. By investing in a focused business telephone communication training course, you learn to assess when calling is smarter than emailing or chatting. You come across clearly, friendly and professionally. This not only increases your personal effectiveness, but also helps projects run faster and with less miscommunication.
Do you want to deal with telephone anxiety and make your workplace communication more efficient? Enrol in the business telephone communication training course at Dosign Academy. Pick up the phone with confidence and discover how powerful a personal and direct conversation can be in technical practice.
